We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Saylavee (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saylavee.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely cute I love it very fast. Quick delivery looks just as it said comes with usb cord. Great communication, quick shipping. Absolutely adorable. Thank you.
A great lamp. I advise you to purchase. A good gift.
Very cool lamp. I love it. Well packed, everything works. Thank you very much, I recommend the store and this product.
Very pretty light, 3 colors, USB port, fast delivery. Recommend
A scorche lamp for the decor of the room for the atmosphere, and for the romantic atmosphere in the atmosphere. The lamp is all beautiful, the trohi do it, let it be empty. In Ukraine came for 4 companies. Recommend
The package arrived in perfect condition. Beautiful design. Perfect quality. I can recommend highly.
In Ukraine went 24 days. The Bula is packed in the Bila pupirka (called inappropriate) ale Tsila, without a Conning. Vidrazu. Three times/Kolori (Biliy, zhovtiy, neutral, natively riznokoloriy Z Bilim). The lamp came that USB lead (without the block itself). To send a yaskrao, I will send you well. You can put it on a static part of the city and the mojna vikoristovuvti yak portable lichtar (on stock in the kitchen Chi to the toilet, Chi on the terrace for a lull) Purchase for the most Garna, funzital. Me got it.
Very fast delivery. Received in 3 weeks in Quebec. The product is very well packed. My man is very happy. I recommend this store.
The most beautiful lamp, took the largest one for 16 colors. Very beautiful, the room is not particularly illuminated, but if you put it in your eyes on the desktop will not beat. There are also cozy warm colors, you just want to sleep well in such lighting. Works from USB, also can work for a while without direct charging, until I figured out how much. A variety of colors can be used to your mood, very cool, thank you. Came ahead of schedule. In a set of remote with battery and cable.
It is beautiful, I received it quite quickly I highly recommend this store
Just Magic lighting really well it looks like a diamond... I took the big one because there are two sizes... Delivered in 1 month (Brittany
Came for Me all yak on video, in reality to make a cut, I recommend, Ediniy minus of the box ale mabutus so Bulo shorhe for the transport of the country I don't know, remote control and Type-C cable for charging in the light
The lamp is high quality, it shines very nicely. Came earlier than expected. I'm satisfied. I recommend the store. Thank you very much!
Well packaged... fits the description... fast shipping, received in advance of the stated delivery date. Very recommended!
Beautiful lamp, with three modes, it also comes with charging.
He is great exactly as described And faster shipping, than listed Thank you so much
Well done as product description. The lights are nice and the brightness is also suitable for dark rooms.
Very beautiful all 15 colors great really happy with it
this is very good. i like it. the lamp is perfect. the shipping was very fast. hungary 2 week
An amazing gift for mom. Beautiful Crystal night light with adjustable glow modes. It is controlled both by touching the palm to the top panel and by using the remote control that comes with the light. Effectively changes colors, but you can set one color, white for example. The light gives a soft glow, the best option for a night light or light when there is a need to get up at night. Very thoughtful, functional and aesthetic device. Is charged from the network by phone charging "Taipsi" (included), looks very elegant, looks like a crystal flower vase with colored lighting, although the case is made of transparent acrylic. In general-a great thing that gives pleasure. My mother is delighted and I am very glad that I chose this product. Seller-my admiration and thank you very much! The goods arrived and packed, whole, without pizyans, much ahead of time. I advise everyone who is looking for a pleasant, beautiful and useful gift!