We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Saylavee (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saylavee.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice first walkers, mieciutkie, little such slippers, mechate outside and inside so sure warm, size rather more for 6 months, recommend :)
Ordered 7-12 months. We are 5 months old. a little too big by the spring there will be norms. Size 13 was written on the package-I think the length of the foot is indicated Of course, this is not winter boots, and warm booties are not streetwear, but with a warm toe I think it will be okay, Good quality nothing anywhere does not stick out exactly stitched aesthetically.
Great shoes for babies. Lightweight, convenient with Velcro, cotton wool compactor. I took a size of 7-12 m, on a leg of 11 cm (just under my socks). Ideal if not yet walking.
Super, very satisfied with the purchase, odorless fast delivery as described, no tracking did not communicate with the store
Very perfect, when hold sale wrong product, talked to the store and it switched me no problem, I loved!!
Exactly same as shown in picture. They r very soft n comfortable .I love them
Very well stuffed size 19 niquel and yours very hot I recommend
Good shoes, we are 7 months old, most it) I recommend
They're more beautiful than in the picture. I ordered the size from 7 to 12 months. It takes a month just to get to argentina. Very satisfied Super recommended!
I am very glad. First walkers next very quickly. Are gorgeous
September 15 ordered, in the post office received on November 1, a little pommy is not critical, there is no smell
Just a bomb, it's clear that this is not a full-fledged winter shoes. on a warm sock super will, especially happy with the price and speed of delivery!
Cool booties, cheaper and better than in the children's world in winter on a warm sock will not be cold.
Boots are very steep, the clasp is very comfortable, they do not fly off the legs thanks to elastic bands.
Cool, warm) child 11 months 14R is not yet a lot of space. drips around the house in them)
I ordered for 0-6 months, too big, my daughter spins them once two, like any socks. Have stock a couple of CM. Good qulity In principle, cool, beautiful. For the sake of pictures, it's the most
South class, M 'yakenki and warm. I used to scold the chervones two pairs of one-time, and put them down. Ale vogni is such a Garnery. Delivery to the age of three types.
Pretty shoes, took a year and a half, in 7 months just, fast delivery
The arrival of the product in a short time packaging is a beautiful product the store is thankful and I recommend it
I ordered boots 10.09, came to Mo 29.09, pretty smart! Very cool! Warm, comfortable (I mean it's easy to wear), soft, almost odorless, I like it, thank you! And for fast delivery, would always send everything so)